Clear from the start

Meza Shop policies and terms of service

Welcome to Meza Shop. We provide Pokémon Mezastar Tags, accessories and dedicated protective storage boxes for players and collectors.

By visiting, browsing or making a purchase on our website, you agree to comply with and be bound by the policies and terms below.

Contents

0109

Deposits and pre-orders policy

Applies to Tags, combos and accessories marked “Deposit” or “Pre-order” on the website.

Deposit amount

A deposit of at least 30% of the product price is required to confirm an order. Orders below VND 500,000 do not require advance payment.

Cancellation and deposit refunds

Customer fault: Deposits are not refundable if a customer declines an order for personal reasons after packing or handover to the carrier.
Meza Shop fault: If the shop cannot supply the goods more than 15 days after the scheduled date, or the supplier runs out of stock, the shop will refund 100% of the deposit.

Remaining payment deadline

The remaining balance must be paid before the carrier hands the goods to the customer.

0209

Returns and refunds policy

Conditions, deadlines and costs for product returns and refunds at Meza Shop.

Eligible returns and refunds

The delivered model, quantity or product variant differs from the order.
Accessories (storage boxes, cases or sleeves) are broken, cracked or severely dented during shipping.
Collectible Tags have functional defects (the game machine cannot read the chip) or severe scratches.

Mandatory evidence and complaint deadline

Customers MUST record a continuous, unedited unboxing video clearly showing the waybill number and the product condition upon opening. The shop may decline a claim without this evidence.
Complaints must be submitted within 2 days after the carrier marks the order “Delivered successfully”.

Shop quality-control errors

Meza Shop strives to remove severely scratched or defective Tags before sale. If a customer receives a severely scratched or technically defective Tag due to a screening oversight, we sincerely apologize and will offer a replacement from the same version or a 100% refund for that product.
For a product received from a gacha machine, if replacement with a Tag from the same version is unavailable, Meza Shop will refund the severely scratched or defective Tag at 70% of its selling price on the Meza Shop website, if listed.
The shop covers 100% of return and replacement shipping in both directions.
Customers must provide an unboxing video showing the waybill number and defective Tag condition within 48 hours of receipt.

Return costs

For Meza Shop or carrier errors, Meza Shop pays all shipping costs in both directions.
If a customer changes their mind or wants another product, the customer pays all resulting shipping fees. The returned product must remain 100% intact and the exchange must be agreed by Meza Shop.

0309

Shipping and delivery policy

Carriers, shipping fees and inspection on delivery.

Carriers

Orders are delivered by trusted partners such as Shopee Express and Grab express delivery.

Shipping fees

Shipping is calculated automatically from the delivery address at checkout. Free shipping applies to orders with a payment value of VND 500,000 or more.

Inspection on delivery

Customers may inspect the package exterior together with the courier. An unboxing video is still required when opening the inner product packaging.

0409

Payment and order confirmation policy

Payment methods and order confirmation requirements.

Payment methods

Bank transfer using a QR code.
Cash on delivery is available only for orders with a payment value below VND 500,000.

Order confirmation

Bank-transfer orders are confirmed automatically within 3–5 minutes.
Use the exact transfer description required by the system so the order can be recorded. NEVER change the payment amount or transfer description. Meza Shop accepts no responsibility for intentional changes to either.

0509

Privacy and data use policy

Collection purposes, privacy commitments and use of customer information.

Collection purposes

Names, phone numbers, delivery addresses and email addresses are collected to process orders, deliver goods and provide customer support.

Privacy commitment

Customer personal information will not be sold, shared or disclosed to any third party except the carrier handling delivery.

Advertising and marketing use

By registering an account or placing an order at Meza Shop, you consent to receiving promotions, new-stock notices, discount codes and product news by email.
Meza Shop may use your product-review photos and videos for communication on its official channels, including its fanpage and website.

0609

Terms of use and product condition standards

Product authenticity, Tag condition standards and customer responsibilities.

Pokémon Mezastar Tag authenticity and quality

All Mezastar Tags sold by Meza Shop are 100% genuine, obtained directly from game machines or purchased from players. Meza Shop rejects counterfeit, imitation and reprinted Tags.

Surface and QR code standards

Tag QR codes are intact, without tears, fading or peeling, so game machines can read them smoothly.
Tags dropped from arcade trays or previously handled by players may have minor hairline scratches on the printed or plastic surface. This is a natural characteristic and does not affect use.
Meza Shop strives to provide photos and videos that accurately reflect the product. Tags with more scratches than usual are subject to the shop’s replacement process.

Accessories

All protective and storage accessories distributed by Meza Shop, including sleeves, clear cases and storage boxes, are 100% new and unused.

Detailed condition and defect definitions

The following definitions provide a transparent basis for transactions and any disputes.
New to lightly scratched (within standards): Brand-new Tags or machine-dropped/previously handled Tags with a glossy, attractive surface. Minute hairline scratches may be visible under light. This is a natural characteristic of Mezastar plastic Tags dropping into a machine tray.
Severe scratches and technical defects (outside standards; eligible for exchange/return): Deep, long scratches through the character artwork or dense scratches clouding the label; peeling label corners, torn labels or damaged/faded QR codes that prevent reading; cracked, broken, dented or severely warped plastic or edges due to impact or machine molding defects.

Customer responsibilities

Read the product information and accept the possibility of light scratches on some Tags before ordering or playing gacha.
Provide accurate recipient details (name, phone number and address). Meza Shop is not responsible for lost or delayed orders caused by incorrect recipient information.

0709

Trademarks, copyright and transfer principles

Brand ownership and transfer of genuine physical Tags.

Trademark and copyright ownership

All names, trademarks, service marks, characters, designs and images related to Pokémon, Pokémon Mezastar, Takara Tomy, Marvelous, Creatures Inc., GAME FREAK and Nintendo belong exclusively to their respective rights holders.
Meza Shop does NOT own any copyright in the Pokémon brand or original Mezastar game Tags.

Basis for resale

All Pokémon Mezastar Tags sold by Meza Shop or distributed through its gacha machines are genuine physical products legally released through arcade machines or official manufacturer distribution.
Under the exhaustion principle, once a genuine product has first been sold or released to the market, the copyright owner’s distribution control over that physical product ends.
Accordingly, Meza Shop’s purchase, resale and exchange of these physical Tags on the secondary market is lawful and does not constitute copyright infringement. The shop never creates copies, counterfeits or imitation prints, or interferes with the manufacturer’s intellectual property.

0809

Nature of Meza Shop products and services

Meza Shop is an independent online retail store.

Business activities

Secondary collectibles market: Resale of genuine Tags dropped directly from game machines, through online sales and gacha machines.
Accessories: Storage and protection solutions for players, including sleeves, clear cases and storage boxes.

Independence statement

Meza Shop is NOT an authorized dealer, does not impersonate an official distributor, and has no agency relationship or direct commercial affiliation with Takara Tomy, Marvelous or Nintendo. Terms such as “Pokémon Mezastar” on the website only describe accessory compatibility and identify collectible items.

0909

Website images and product/gacha illustrations policy

Image use, authorship and copyright complaints.

Purpose of image use

All images, banners, brand posters and Tag illustrations, including those displayed in gacha machine/spin interfaces at mezashop.io.vn, are used solely under fair use.
They visually and accurately describe actual physical products and Tags stocked in machines or on shelves, helping players identify and choose items. They are NOT used to commercialize the image files themselves or falsely claim that MEZA SHOP created them.

Image copyright

Original designs and Pokémon character artwork belong to Nintendo, Creatures Inc., GAME FREAK, Takara Tomy and Marvelous.
Meza Shop claims no ownership of any official illustrations.

Copyright complaints

Meza Shop respects intellectual property rights. If a rights holder or lawful representative believes that any image or material on the website or gacha machines infringes their rights, please contact [email protected] directly.

Additional information

Tickets and gacha machines

Buy a combo and pay in full for its complimentary promotional spin ticket. White tickets work with the current gacha machines; red and purple wheels will open later.

Complimentary promotional tickets with combos

Combo A costs 25,000₫ and contains 1 white ver1 tag and 1 custom trainer ticket; the promotion gifts 1 white regular spin ticket. Combo B costs 175,000₫ and contains 7 white ver1 tags and 7 custom trainer tickets; the promotion gifts 1 red six-star ticket. Combo C costs 200,000₫ and contains 8 white ver2 tags and 8 custom trainer tickets; the promotion gifts 1 purple special ticket.
Every 20 combos of the same type in one order grant 1 extra ticket of that type. For example, 20 Combo A units grant 21 white tickets.
Tickets are credited only after full payment. The combo quantity and ticket type are fixed when the order is placed.
Tickets are never converted back into cash and cannot be moved to another account.

Paying for combos

Combos that grant spin tickets require full bank transfer payment against the order code. No tickets are credited when an order is merely placed or partly paid.
Use the exact transfer note and amount shown at checkout so the payment can be matched. Contact the shop to reconcile a transfer with an incorrect note or amount.
Pending top-ups from the old system can still be reconciled, but no new top-up codes are issued. Existing old tickets become white tickets.

Paid combos and tickets

Paid combo orders have no automatic refund flow on the website. Tickets in the wallet cannot be exchanged for cash; claims about incorrect or damaged goods follow the return policy.
Tickets do not expire. Unspent tickets stay in your wallet until you use them — they are not reduced over time and are not lost if you stay away.
A spin never takes tickets without giving a card. The system draws the card first and only then spends the tickets, so if a machine runs out mid-spin the whole spin is cancelled and your tickets are untouched. If a discrepancy still appears, the shop checks the draw log and credits the tickets back.
Bonus tickets follow the same rule: once credited, they are not converted to cash and not refunded.

Published odds

Every machine publishes its odds table on its own page, built from the tags left in that machine. Drawing a tag removes it from the box, so the chance of that same tag coming out next is lower.
A machine holds a fixed number of tags. We never add extra copies to a machine already running.
Each player has their own pity counter on each machine. Spin the stated number of times without a six-star and the next spin is guaranteed to be one.

Spins and spent tickets

A spin either produces a tag or costs nothing. If the machine runs out at that exact moment the whole spin is rolled back and your tickets stay in the wallet.
A spin that produced a tag is never refunded and the tag cannot be swapped for another, except for severely scratched or technically defective Tags covered by the returns and refunds policy above.
Only one player can hold a machine at a time. A seat lasts 45 seconds and frees itself when you leave the page.
An empty machine reports that it is out of tags rather than closing; the odds and the log stay readable.

Public draw log

Every tag drawn is written into the machine's public log with the player's name and the star tier of the tag. The log never names the specific tag.
The log is what lets anyone see what a machine has actually paid out, so player names are shown in full rather than masked.
Restocking a machine never clears the existing log.

Your vault and shipping tags home

Tags you draw sit in your account vault and never expire. Collect several spins and ship them in one go to save on delivery.
A tag shipment is a real order with a goods value of 0₫: you pay only 20,000₫ or 25,000₫ delivery, by the same ward-based rule as a normal order.
Because the goods value is 0₫, a tag shipment can never reach the 500,000₫ free shipping threshold, no matter how many tags you ship at once.
Delivery on a tag shipment is paid upfront by transfer; it is never collected at the door.
The recipient name must be a full name of at least two words, so we and the carrier can identify the right person on delivery.
If a tag shipment is cancelled or its payment expires, every tag returns to your vault and the order is removed from your order list. You can ship them again whenever you like.

Three ticket types

White tickets work with the existing seeded gacha machines.
Red and purple tickets stay in the wallet until the six-star and special wheels open. They cannot be used on the current gacha machines.

COPYRIGHT DISCLAIMER

The mezashop.io.vn website and Meza Shop are an INDEPENDENT accessories and collectibles business.
Pokémon and Pokémon Mezastar belong to Nintendo, Creatures Inc., GAME FREAK, Takara Tomy and Marvelous.
Meza Shop does not impersonate an official Takara Tomy distributor in Vietnam. Brand names on the website only describe the compatibility of protective accessories with consumers’ collectible products.
For copyright or website content questions and requests, contact [email protected] or hotline 0903656360.