Clear from the start
Policies and terms of service
Every Meza Shop rule lives on this one page, ordered by what customers usually need. Use the table of contents to jump straight to a section, or scroll through the lot.
Last updated: 06 Sep 2026
Contents
0107
Return policy
Meza Shop sells collectible tags and accessories, so item condition matters most. Here is what we accept for return and how to file a request. We strongly advise filming your unboxing, because that is the evidence we need when a claim comes in.
Film your unboxing
- Record one continuous video starting with the parcel sealed, showing the tracking number on the parcel and the condition of the items as you open them.
- When you raise a claim about an item, we need to watch that video to tell where the fault happened. Without it we cannot guarantee a return.
- The video only has to be sent to us while we handle the claim — you never have to post it publicly.
Reporting window
- Check your items and tell us within 48 hours of delivery. After that we still help, but cannot guarantee a return.
- For store pickup, please check the items before leaving.
Cases we cover in full
- Wrong design, wrong option or wrong quantity against your order.
- Tags or accessories damaged during packing or shipping.
- Tags a gacha machine cannot use: the machine cannot read the QR code or does not accept the tag. This is covered even though the tag has been fed into a machine, because scanning it is the only way to find the fault.
- Items that do not match the product page description.
Cases not covered
- A change of mind after receiving the exact option you selected.
- Tags removed from their protective sleeve or already used on a machine, except for the unreadable tags covered above.
- Damage caused by storage after delivery.
Warranty
- Collectible tags and accessories carry no time-limited warranty, because they are collectibles rather than electronic devices.
- Instead, any fault in the product or in delivery is handled under the returns policy above, within the 48-hour reporting window.
- The one exception is a tag the gacha machine cannot read: the shop accepts it back even after the tag has been fed into a machine, because scanning is the only way to find that fault.
How to file a request
- Message us on Zalo or call 0903 656 360 with your order code, the unboxing video and photos of the item.
- For a tag a machine will not read, also film the scan attempt on the gacha machine so we can see it being rejected.
- We reply within the same business day and agree on a fix: replacement, top-up shipment, or refund.
Refunds
- There is no refund request button on the website. Every refund is agreed directly with us over Zalo or phone, case by case.
- Once agreed, refunds are sent by bank transfer within 1–3 business days of receiving the item back or of the agreement.
- Tags drawn from a gacha machine are never converted back into money by the system. If such a tag is faulty or badly scratched, contact us and we settle it separately.
- For pre-orders, if we cannot deliver, the deposit is refunded in full.
0207
Shipping policy
Shipping is calculated at checkout from the delivery ward and the order value after any discount code.
Standard delivery
- 20,000₫ within inner-city Ho Chi Minh City and nearby wards.
- 25,000₫ for the rest of Vietnam.
- Free for orders with goods value from 500,000₫. The threshold uses the goods total after the discount code, shipping excluded.
Express delivery
- We book Grab or Be for urgent inner-city orders.
- The courier quotes the fee at booking time, so we cannot show it upfront. We message the fee on Zalo and only dispatch once you agree.
- This option needs a phone number for the driver.
Store pickup
- Free. Address: 83 Bach Van, An Dong Ward, Ho Chi Minh City. Open 10:00–20:00 every day of the week (closed on public holidays and Tết).
- Please message ahead so we can prepare the items and set a time.
Delivery time
- Inner-city Ho Chi Minh City: 1–2 business days.
- Other provinces: 2–4 business days.
- These are courier estimates and may run longer during holidays or bad weather.
Pre-orders
- Pre-ordered items ship with the restock wave listed on the product page.
- If the schedule changes we tell you first, and you may cancel for a full deposit refund.
Shipments from a gacha machine
- Tags drawn from a gacha machine ship under the same fee table: 20,000₫ inner city, 25,000₫ elsewhere, by delivery ward.
- A tag shipment has a goods value of 0₫, so it can never reach the 500,000₫ free shipping threshold, however many tags you send at once.
- Delivery on a tag shipment is paid upfront by transfer, never at the door. See the tickets and gacha policy for details.
Checking on delivery
- You may open and check the parcel before paying the cash-on-delivery part.
- We recommend recording the unboxing so missing or damaged items can be settled quickly.
0307
Payment policy
The shop accepts two methods: bank transfer via QR code, and cash on delivery. The deposit depends on the item type and order value, and is calculated at checkout before you confirm.
Payment methods
- Bank transfer using the VietQR code shown after you place the order. The system reconciles automatically and confirms the order once the money arrives with the correct reference.
- Cash on delivery for the remaining balance, collected by the courier or at the shop.
- The shop does not accept credit cards, e-wallets or cryptocurrency. The shop will never ask for your OTP, banking password or card details.
Prices and tax
- All prices on this site are in Vietnamese dong and are the final price of the goods.
- Prices shown exclude shipping. Shipping is calculated separately at checkout based on the delivery ward.
- The shop does not currently issue VAT invoices. Contact the shop before ordering if you need documentation.
Deposit rates
- In-stock items with a goods value above 500,000₫: 30% deposit by transfer, the rest and the shipping fee collected on delivery.
- In-stock items at 500,000₫ or below: no deposit, pay in full on delivery.
- Pre-orders, any value: 50% deposit by transfer.
- Every case can also be paid in full by transfer up front.
- The deposit is calculated on the goods value after any voucher discount, and is rounded up. Shipping always travels with the amount collected on delivery and is never part of the deposit.
Confirming a transfer
- Keep the transfer reference exactly as the system gives it. A changed reference cannot be matched to your order.
- When the correct amount arrives with the correct reference, the order is confirmed automatically, usually within a few minutes.
- Orders awaiting transfer hold stock for 30 minutes, with a countdown on the payment screen. After 30 minutes the order expires and the stock returns to the shelf.
- A late transfer is still matched to the order for about an hour after it expires. Later than that, contact the shop for manual handling — the money is not lost.
Wrong amount transferred
- Underpayment: the transfer is recorded but the order is not confirmed. Contact the shop to pay the difference or get the money back.
- Overpayment: the shop confirms the order and settles the surplus with you directly.
- Any mismatch is handled over Zalo or by phone on 0903 656 360.
Refunds
- Refund and deposit-refund conditions are in the returns policy and in the deposit section of the terms of use.
- Refunds are made by bank transfer to an account you provide, within 1–3 working days of both sides agreeing on the outcome.
- The shop does not refund in cash and does not refund to an account held in someone else's name.
0407
Privacy policy
We only collect what is needed to deliver your order and support you afterwards. Nothing else.
What we collect
- Name, phone number, email and delivery address entered at checkout.
- Order history and payment status of your account.
- For Google sign-in, we receive your email and display name from Google.
How we use it
- Processing and delivering orders.
- Confirming orders, quoting express fees, handling returns.
- Reconciling bank transfers to confirm payment.
Sharing
- We pass your name, phone and address to the courier so the order can be delivered.
- Transfer notes are matched through the bank service to confirm payment.
- We never sell, trade or rent customer data.
What we show publicly
- Each gacha machine's draw log publicly shows the player's name and the star tier drawn, never the specific tag. The log is a public record of what the machine has paid out, so names are shown in full.
- If you would rather your real name did not appear in the draw log, change your display name in your profile or contact us for help.
Email and publicity
- We send operational email for every order and every top-up: account verification, payment receipts, order updates.
- By registering or ordering you also agree to receive product news, promotions and discount codes by email. You can ask us to stop these at any time without affecting operational email.
- We may publish review photos and videos you send us on our fanpage and website. Tell us when you send them and we will not use them.
Storage and protection
- Data is held on access-controlled server infrastructure, with every connection encrypted.
- Passwords are hashed before storage; we cannot read your password.
- Sessions are stored as hashes. We never store your card or bank credentials.
Cookies
- We use cookies to keep you signed in and to keep a guest cart.
- We do not use cookies for retargeting ads.
Your rights
- You can ask to view, correct or delete your personal data and account by contacting 0903 656 360 or [email protected].
- We handle requests within 3 business days. Data tied to completed orders is kept for reconciliation and warranty.
0507
Terms of service
By placing an order at Meza Shop you agree to the terms below.
Your account
- You are responsible for keeping your password private and for activity under your account.
- Contact details and delivery address must be accurate. We are not liable for deliveries that fail because of a wrong address.
Age and capacity
- Accounts are for people aged 15 and over.
- Under 15s need a parent or guardian's consent before ordering, buying tickets or spinning a gacha machine.
- A guardian who finds a transaction made by a child without consent should contact the shop within 48 hours so both sides can agree on how to resolve it.
Orders and confirmation
- An order is confirmed once we receive the full payment or the matching deposit.
- We may decline or cancel an order when stock runs out, when contact details are invalid, or when the order looks fraudulent.
- An order awaiting transfer holds its stock for 30 minutes, with a countdown on the payment page. If no money arrives the order expires and the stock returns to the shelf.
- A late transfer is still matched to the order for about an hour after it expires. Later than that, contact us and we settle it by hand — the money is not lost.
Prices and payment
- Prices are in Vietnamese dong and are the final price of the goods, excluding shipping.
- The deposit depends on the item type and order value: in-stock above 500,000₫ takes 30%, in-stock at 500,000₫ or below takes none, pre-orders take 50%. Every case can also be paid in full by transfer.
- The full calculation, the payment methods the shop accepts, how transfers are confirmed and what happens if the wrong amount arrives are all in the Payment policy.
Deposits
- A deposit confirms you really intend to take the goods, so whether we refund it depends on the reason for cancelling, not on a deadline.
- We refund the deposit in full when the fault is ours: we cannot source the goods, the supply runs out, the restock slips against what we announced, or the goods do not match the description.
- We do not refund the deposit when you change your mind, no longer want the item, or refuse delivery for your own reasons after we have packed the order or handed it to the carrier.
- If you tell us to cancel before we pack the order, the deposit is refunded in full.
Pre-orders
- Restock dates on product pages are estimates that depend on the release wave and international shipping.
- If the schedule slips we tell you first, and you may cancel for a full deposit refund.
- One order cannot mix in-stock and pre-order items, because the two carry different deposit rates and handover dates.
Discount codes
- One discount code per order.
- Codes apply to the goods total, never to shipping.
- Cancelled or expired orders release the code usage back.
Suspending and closing an account
- The shop may suspend or restrict an account showing signs of fraud, gacha manipulation, or harm to other customers.
- If you want to close your account, ship out any cards still in your vault first — cards can only be shipped from an active account.
- Tickets left in the wallet are not converted to cash when an account closes, as stated in the tickets and gacha policy.
- Orders already in progress are still delivered and still covered by the returns policy, regardless of account status.
Complaints and disputes
- Send complaints via Zalo or by phone on 0903 656 360, or by email to [email protected], with your order code.
- The shop acknowledges and gives a first response within 1 working day, and resolves the matter within 7 working days at most.
- Both sides try to settle directly first. If no agreement is reached, you may take the complaint to the consumer protection authority or to a competent court under Vietnamese law.
Changes to these policies
- The shop may amend its policies and terms. The date of the most recent update is always shown at the top of this page.
- Changes do not apply retroactively to orders already placed: an existing order is handled under the policy in force when it was created.
- A combo's ticket entitlement is fixed when the order is placed; later product changes do not alter an existing order.
Contact
- Meza Shop — 83 Bach Van, An Dong Ward, Ho Chi Minh City. Open 10:00–20:00 every day of the week (closed on public holidays and Tết).
- Phone and Zalo: 0903 656 360. Email: [email protected].
0607
Tickets and gacha machines
Buy a combo and pay in full for its complimentary promotional spin ticket. White tickets work with the current gacha machines; red and purple wheels will open later.
Complimentary promotional tickets with combos
- Combo A costs 25,000₫ and contains 1 white ver1 tag and 1 custom trainer ticket; the promotion gifts 1 white regular spin ticket. Combo B costs 175,000₫ and contains 7 white ver1 tags and 7 custom trainer tickets; the promotion gifts 1 red six-star ticket. Combo C costs 200,000₫ and contains 8 white ver2 tags and 8 custom trainer tickets; the promotion gifts 1 purple special ticket.
- Every 20 combos of the same type in one order grant 1 extra ticket of that type. For example, 20 Combo A units grant 21 white tickets.
- Tickets are credited only after full payment. The combo quantity and ticket type are fixed when the order is placed.
- Tickets are never converted back into cash and cannot be moved to another account.
Paying for combos
- Combos that grant spin tickets require full bank transfer payment against the order code. No tickets are credited when an order is merely placed or partly paid.
- Use the exact transfer note and amount shown at checkout so the payment can be matched. Contact the shop to reconcile a transfer with an incorrect note or amount.
- Pending top-ups from the old system can still be reconciled, but no new top-up codes are issued. Existing old tickets become white tickets.
Paid combos and tickets
- Paid combo orders have no automatic refund flow on the website. Tickets in the wallet cannot be exchanged for cash; claims about incorrect or damaged goods follow the return policy.
- Tickets do not expire. Unspent tickets stay in your wallet until you use them — they are not reduced over time and are not lost if you stay away.
- A spin never takes tickets without giving a card. The system draws the card first and only then spends the tickets, so if a machine runs out mid-spin the whole spin is cancelled and your tickets are untouched. If a discrepancy still appears, the shop checks the draw log and credits the tickets back.
- Bonus tickets follow the same rule: once credited, they are not converted to cash and not refunded.
Published odds
- Every machine publishes its odds table on its own page, built from the tags left in that machine. Drawing a tag removes it from the box, so the chance of that same tag coming out next is lower.
- A machine holds a fixed number of tags. We never add extra copies to a machine already running.
- Each player has their own pity counter on each machine. Spin the stated number of times without a six-star and the next spin is guaranteed to be one.
Spins and spent tickets
- A spin either produces a tag or costs nothing. If the machine runs out at that exact moment the whole spin is rolled back and your tickets stay in the wallet.
- A spin that produced a tag is never refunded and the tag cannot be swapped for another.
- Only one player can hold a machine at a time. A seat lasts 45 seconds and frees itself when you leave the page.
- An empty machine reports that it is out of tags rather than closing; the odds and the log stay readable.
Public draw log
- Every tag drawn is written into the machine's public log with the player's name and the star tier of the tag. The log never names the specific tag.
- The log is what lets anyone see what a machine has actually paid out, so player names are shown in full rather than masked.
- Restocking a machine never clears the existing log.
Your vault and shipping tags home
- Tags you draw sit in your account vault and never expire. Collect several spins and ship them in one go to save on delivery.
- A tag shipment is a real order with a goods value of 0₫: you pay only 20,000₫ or 25,000₫ delivery, by the same ward-based rule as a normal order.
- Because the goods value is 0₫, a tag shipment can never reach the 500,000₫ free shipping threshold, no matter how many tags you ship at once.
- Delivery on a tag shipment is paid upfront by transfer; it is never collected at the door.
- The recipient name must be a full name of at least two words, so we and the carrier can identify the right person on delivery.
- If a tag shipment is cancelled or its payment expires, every tag returns to your vault and the order is removed from your order list. You can ship them again whenever you like.
Three ticket types
- White tickets work with the existing seeded gacha machines.
- Red and purple tickets stay in the wallet until the six-star and special wheels open. They cannot be used on the current gacha machines.
0707
Copyright and product provenance
Meza Shop resells genuine collectible items and protective accessories. This page states where the goods come from, which condition counts as acceptable, and our relationship with the brand owners.
Where the goods come from
- Every Mezastar tag we sell is genuine, dropped directly from a gacha machine or bought back from players.
- We never sell counterfeit, reproduced or reprinted tags in any form, and we never alter an original tag.
- Protective accessories (sleeves, cases, storage boxes) are new and unused.
Tag condition standard
- Every tag we sell keeps its QR code intact — not torn, blurred or peeling — so a gacha machine reads it normally.
- New to lightly scratched is the standard we accept: a glossy surface that may carry faint hairline marks visible under a light. This is natural for a tag that dropped from a machine tray and does not affect play.
- Heavy scratching means a deep or long scratch cutting across the character art, or a web of scratches clouding the label.
- Technical faults mean a peeling or torn label, a torn or blurred QR code the machine cannot read, or a cracked, chipped or warped plastic blank.
- Heavy scratching and technical faults are outside the standard, gacha tags included, and are handled under the return policy.
Meza Shop is independent
- Meza Shop is an independent online retailer working in the secondary collectibles market and in protective accessories.
- We are not an authorised dealer, we do not present ourselves as an official distributor, and we have no agency or commercial relationship with The Pokémon Company, Nintendo, Creatures Inc., GAME FREAK inc., Takara Tomy A.R.T.S, Marvelous, or any authorised distributor in Vietnam.
- Names such as Pokémon or Pokémon Mezastar appear on this site purely to identify collectible items and to describe accessory compatibility.
Legal basis for resale
- The tags we sell and the tags loaded into our gacha machines are genuine physical goods already placed on the market lawfully through arcade machines or the manufacturer's own distribution.
- Under the exhaustion of intellectual property rights, once a genuine copy has been sold for the first time, the rights holder's control over the distribution of that physical copy ends.
- Buying those physical tags back and reselling or trading them on the secondary market is therefore lawful and creates no copy of anyone's intellectual property.
Images on this site
- Character artwork and original design copyright belongs to The Pokémon Company, Nintendo, Creatures Inc. and GAME FREAK inc. Takara Tomy A.R.T.S and Marvelous developed the Pokémon Mezastar arcade game. Meza Shop claims ownership of no official image.
- Tag images on product pages and inside the gacha interface exist to describe the physical item actually held in stock or in the machine, so players can recognise and choose it.
- We do not commercialise the image files themselves and never present them as our own creation.
Copyright complaints
- If a rights holder or their legal representative believes any image or content on this site infringes their rights, email [email protected] with a description of the content and the basis of the right.
- We review, reply and take down disputed content as quickly as we can.